Changing the registration type (open or personal) affects your event. This cannot always be done easily, especially if a list has already been imported. Please read the information below carefully.

From open registration to personal registration

Situation

Is the registration set to open and has a list already been imported?
Then the registration cannot simply be changed to personal registration.

• You cannot adjust this yourself.
• This also cannot be resolved directly via support without additional steps.

Why not?

With open registration:

• No personal codes are generated.
• Email addresses are not linked to unique registration codes.

If you later switch to personal registration:

• Each invitee must have a unique code or an email address used as a code.
• This link does not exist at that moment.

Without this connection:

• The invitee will not be recognized when accessing the registration form.
• An error message will appear stating that the email address is unknown or not in use.
• The registration cannot be completed.

What are the solutions?

There are two ways to still work with personal registration:

Option 1 – Delete the list (recommended)

• Delete the imported list in the Registration Module using the "Clear list" button.
  Note: this is only possible if no one is marked as “Registered”.
• After deleting the list, you can change the registration from open to personal yourself.
• Then re-import the correct list.

Option 2 – Manual change + data enrichment

Via support@momice.com, we can manually change the registration from open to personal.

Important:

• You must then perform a data enrichment yourself.
• This will assign unique codes or link the email address to all invitees.

If this is not done:

• Invitees will not be recognized when accessing the registration form.
• An error message will appear stating that the email address is unknown or not in use.
• The registration cannot be completed.

This option therefore requires an additional manual step. Read more about data enrichment here.

From personal registration to open registration

Via support@momice.com, we can manually adjust the registration, but:

• You must be certain about this choice.
• The change cannot be undone.

We therefore advise only making this change if you are sure you no longer want to work with personal codes.

Please note

• Do not change registration settings after importing a list.
• Do not test with open registration first and then switch to personal registration.
• Decide in advance which registration type you want to use.
• Are you using the guest (introducee) add-on? No personal codes are created for introducees. If you want to change an introducee’s registration, you must manually enter an email address or unique code.
• An invitee is only recognized if a unique code or email address is known.

This prevents error messages, unrecognized invitees, and additional manual work.